A. We currently use three finance systems which are showing their age and need updating, which is why we are moving to a single system – Oracle Financials. As well as improving internal efficiency and reporting, this will allow us to deliver an enhanced service to our Retailers and Suppliers by removing the varied processes currently in place for Budgens and Londis and replacing them with a single process for Musgrave Retail Partners GB.
Q. Do I need to make any changes?
A. Not at present. Please continue to invoice as you do at present. If you currently operate separate accounts for Budgens and Londis, please continue like this until we contact you again.
Q. Will this mean a delay in invoice payment?
A. No. We are working hard to ensure that payments are not disrupted. In the unlikely event of any problems with the new systems, we will still be making payments to suppliers.
Q. Do I need to send my invoices to you before a certain cut-off date?
A. No, please continue to send invoicing as normal. There will be no disruption to payments.
Q. Will my account number change?
A. Yes. We will be informing suppliers of their new account numbers in due course. Again, this will not affect payments.
Q. Will the way my invoices get paid change?
A. No, we will continue to pay electronically where possible. We will however be switching to sending remittances via email, instead of fax.
Q. Will electronic invoices via EDI be affected?
A. We are moving all Budgens EDI suppliers onto the current Kewill EDI system used for Lawsons. This move will not affect suppliers as we will “re-direct” Budgens EDI invoices to Kewill at go-live.
Q. Can any supplier send invoices via EDI?
A. Yes. We see EDI invoicing as the preferred method of delivery for invoices. After go-live we will be contacting suppliers to start the process of moving to EDI invoicing.
Q. Will there be extra support at go-live?
A. Yes. We are setting up a Supplier Helpdesk to assist with any problems and queries.
Q. Will Accounts Payable contact details stay the same?
A. Yes, all telephone numbers and email addresses remain the same, and your Accounts Payable contacts will be the same. In addition, any payment queries can be sent to accounts.payable@musgrave.co.uk where they will be logged and passed to the appropriate area. The address remains the same as:
Accounts Payable Department Musgrave Retail Partners GB Keaton House Widewater Place Moorhall Road Harefield Middlesex UB9 6NS
